# Search for quick responses to customers in the Contact Control Panel (CCP)
<a name="search-qr-ccp"></a>

Use any of the following methods to search for quick responses:
+ Use **/\$1\$1search term\$1** to search for the quick response. For example, enter **/\$1** in the box used to compose messages to bring up the quick response you want.
+ Choose the star (![\[Image of a four-point star.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/ccp-star-icon.png)) icon in the rich text toolbar. 

**Note**  
The star icon only appears when contact is initiated.
To see the star icon in CCP, you must have at least 1 activated quick response associated with the current agent routing profile. 

The following image shows a quick response found by entering a shortcut (**/\$1G1**) in the agent application.

![\[Image of a chat window with a welcome message and /#G1.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/response-example.png)


For information about creating, importing, and managing quick responses, including required permissions, see [Create quick responses for use with chat and email contacts in Amazon Connect](create-quick-responses.md).