# Add shift activities in draft or published schedules in Amazon Connect
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Amazon Connect scheduling allows contact center managers, supervisors, and schedulers to insert activities into agent schedules, both draft and published. For example, activities such as team meetings, 1:1 coaching sessions, and trainings can be added into an agent's schedule.

**Note**  
You cannot use the **Add Shift Activity** option described in this topic to add activities to an agent's shift when they are flagged as [Work activities](scheduling-create-shift-activities.md). 
You can replace activities of type = work with another work activity, and it will replace it for the whole shift. 
A work activity cannot be replaced with a non-work activity.

## Add a shift activity
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1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling**, **Schedule manager - Edit**. 

   For more information, see [Assign permissions](required-optimization-permissions.md). 

1. On the Amazon Connect admin website, on the navigation menu, choose **Analytics and optimization**, **Scheduling**, and then select the **Published scheduled calendar** tab.

1. Choose the agents you want to include in the activity by selecting the check-boxes next to their names.

1. Choose the **Actions** drop-down and select **Add Shift Activity**. The **Add Shift Activity** page is displayed, populated with all the agents you selected in the previous step.

   1. An alternative way to access the **Add Shift Activity** page is as follows: choose any agent's shift, then select **Add**, followed by **Activity**. The **Add Shift Activity** pop-up is displayed, showing the shift of the agent you initially chose. To include additional agents in the activity, choose **Edit staff**.  
![\[Displays how the Add Shift Activity page is accessed.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/scheduling-add-shift-activities-1.png)

1. Select a shift activity from the drop-down.

1. Select an activity type of **Shared** or **Individual**:

   1. **Shared** activity: A singular occurrence of the activity is shared among all participating agents. Any modifications made to the activity, such as adjustments to the date or time, will apply to all agents simultaneously.

   1. **Individual** activity: Separate instances of the activity will be created for each individual agent. Any modifications made to the activity, such as adjustments to the date or time, will apply to an individual agent.

1. Select the date and time for the activity.

1. Select if you want to create this as a repeating activity. 

   For example, let's say you have: 
   + A published schedule that runs through August 31, 2025
   + A weekly team meeting you want to add that occurs every Monday at 9 AM indefinitely

   When you add this meeting to the current published schedule:

   1. It appears on all Mondays through August 31, 2025.

   1. When you create a draft schedule for September 2025, the meeting automatically carries over.

   1. If you modify the meeting in the draft schedule (for example, moving it from Monday to Tuesday), publishing the draft schedule will:
      + Update all future occurrences of the meeting to the new day.
      + Apply any other changes you made to the recurring meeting pattern.

1. Choose **Override rules check** to bypass scheduling restrictions like minimum and maximum working hours.

   If you don't select this option:
   + Agents who would violate scheduling rules are automatically excluded from the activity.
   + You can view excluded agents and the reasons for their exclusion in the **Actions log**.

1. Enter any note in the provided **Comment** text box.

1. Choose **Apply** to add the activity to agent schedules.

1. You can monitor the progress in the **Actions log**, where the status will transition from **In progress** to **Complete**.

**Note**  
The **Actions log** is designed to track the status of long running actions, such as adding a shift activity with optimization. The **Actions log** does not track all changes made to schedules.

## Edit a shift activity
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1. From an agent's shift, choose the activity, select **Edit**, and then select the activity name to open the edit activity screen.

1. If the activity you are editing is part of a recurring series, you can choose to edit just this occurrence. Or, you can edit the series.
   + To edit just this occurrence, continue editing using steps below.
   + To edit the series, choose **Go to series**. When editing a series, you cannot edit activity name and activity type, you can edit other fields. 
**Note**  
When a series is edited, any occurrences that are in the past are not modified. Only future occurrences are modified based on the latest repeating pattern.

1. If the activity was added as a **Shared activity**, then all of the agents added to the activity will be listed under **Staff**.

   1. From here, you can add or remove agents, change the date or time of the activity, apply the **Override rules check**, and add or update **Comments**.

   1. Choose **Apply** to commit the changes.

1. If the activity was added as an **Individual activity**, then only the agent whose shift you chose will be listed under **Staff**.

   1. From here, you can: change the date or time of the activity, apply the **Override rules check**, and add or update **Comments**.

   1. Choose **Apply** to commit the changes.  
![\[Displays the edit shift activity menu.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/scheduling-edit-shift-activities.png)

## Remove a shift activity
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1. From an agent's shift, choose the activity, select **Remove**, and then select the activity name to open the remove activity screen.

1. If the activity you are removing is part of a recurring series, you can choose to remove just this occurrence or you can remove the entire series.
   + To remove just this occurrence, continue removing using steps below.
   + To remove the series, choose **Go to series** and then continue removing using steps below.
**Note**  
When a series is removed, any occurrences that are in the past are not modified. Only future occurrences are modified based on the latest repeating pattern.

1. Choose the **Override rules check** option as needed.

1. Choose **Remove** to remove the activity.  
![\[The Remove shift option.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/scheduling-remove-shift-activities.png)