# Copy agent shifts
<a name="scheduling-copy-agent-shifts"></a>

Contact center managers, supervisors, and schedulers can copy shifts from one agent to another agent or to that same agent. They can copy shifts one day at a time or multiple days at a time. For example, copy the schedule for agent A for this week to next week, or copy agent A's schedule for the next two weeks to agent B.

**Complete the following steps to copy shifts**

1. Log in to the Amazon Connect admin website with an account that has security profile permissions for **Scheduling**, **Schedule manager - Edit**. 

   For more information, see [Assign permissions](required-optimization-permissions.md). 

1. On the Amazon Connect admin website, on the navigation menu, choose **Analytics and optimization**, **Scheduling**, and then select the **Published scheduled calendar** tab.

1. Select the shift that you would like to copy and choose **Copy shift**. This will open the **Copy shift** screen. You can copy shifts from either the day view or week view.

1. In the **Copy this shift** section, select a single date or a date range (up to 14 days) that you would like to copy from.

1. In the **Add to** section, select the agents (up to 50 agents) you would like to copy the shift to.

1. In the **Add to** section, select a single date or date range to copy to. Ensure that the number of days selected in **Copy from** matches the number of days selected in **Copy to**.

1. Choose **Apply** and then **Confirm**.

1. Select **Override rules check** if you want the system to ignore rules such as minimum and maximum working hours. If unselected, copying the shift will fail for agents on specific dates where rule violations occur and you will be able to review the list of errors after choosing **Confirm**.

**Note**  
Time-off, Overtime, and, Voluntary time-off are not copied.
If one or more agents in **Copy To** have Time-off, Overtime, or, Voluntary time-off, copy will fail on those specific days. **Override rules check** does not override these validations.

![\[The Copy shift page which allows you to copy one agent's shift to another agent, or to the same agent.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/scheduling-copy-agent-shifts-1.png)