# Reliability in Amazon Connect
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Reliability includes the ability of a system to recover from infrastructure or service disruptions, dynamically acquire computing resources to meet demand, and mitigate disruptions such as misconfigurations or transient network issues. As resiliency is handled as part of the service, there are no reliability practices unique to Amazon Connect beyond of what is covered in [Operational excellence in Amazon Connect workloads](operational-excellence.md). You can find prescriptive guidance on implementation in the [Reliability Pillar](https://d0.awsstatic.com/whitepapers/architecture/AWS-Reliability-Pillar.pdf) whitepaper.

## Resources
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**Documentation**
+ [AWS Service quotas](https://docs.aws.amazon.com/general/latest/gr/aws_service_limits.html) 
+ [Resilience in Amazon Connect](disaster-recovery-resiliency.md)
+ [Amazon CloudWatch](https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/WhatIsCloudWatch.html) 

**Whitepaper**
+ [Reliability Pillar](https://d0.awsstatic.com/whitepapers/architecture/AWS-Reliability-Pillar.pdf)

**Video**
+  [Embracing Failure: Fault-Injection and Service Reliability](https://www.youtube.com/watch?v=wrY7XoOnysg) 

**Product**
+ [Trusted advisor](https://aws.amazon.com/premiumsupport/technology/trusted-advisor/): An online tool that provides you real-time guidance to help you provision your resources following AWS best practices.