# Port phone numbers away from Amazon Connect
Port numbers away

1. Choose [Account and billing](https://console.aws.amazon.com/support/home#/case/create?issueType=customer-service&serviceCode=service-connect-number-management&categoryCode=phone-number-port-out) to go to the pre-populated form in the AWS Support console. You must be signed in to your AWS account to access the form.

1. For **Service**, *Connect (Number Management)* should be selected.

1. For **Category**, *Phone Number Port Out* should be selected.

1. Select the required severity.

1. Choose **Next step: Additional information**

1. On the **Additional information** page:

   1. Enter the subject.

   1. Under **Description**:

      1. Let us know you're porting away.

      1. The name of your Amazon Connect instance and the numbers you are porting away.

      1. The name of your new carrier.

1. Choose **Next step: Solve now or contact us**.

1. On the **Solve now or contact us** page:

   1. Choose the **Contact us** tab and select your **Preferred contact language** and your preferred contact method.

1. Choose **Submit**.

1. The Amazon Connect team will review your ticket and get back to you.

Here's what happens next:

1. AWS Support contacts you, indicating that you should begin the process with the winning carrier.

1. The winning carrier will request that you provide them with following information:
   + Proof of ownership of the numbers you want to port away. Provide them with screenshots of the Amazon Connect instance with the phone numbers you want to port away, and screenshots of your AWS bill.
   + Usually the winning carrier will require a LOA (Letter of Authorization) that you need to complete. It's important that you provide the correct contact details from your AWS bill. 

1. The winning carrier will send the request to AWS Support. 

1. AWS Support will verify that the request from the winning carrier matches the information we have about who owns those numbers. If all details match **exactly**, we will approve the request.
**Important**  
Verifying the authenticity of the winning carrier's port-out request is critical for the security of your phone number. If the contact details are not correct (for example, there's a name mismatch), your port-out request may be rejected, causing delays and requiring you to resubmit your request.

1. The winning carrier will complete the port-out request on the date and time that you establish with them. Work with the winning carrier to complete the remainder of the port-out process to ensure a seamless transition.