# Mapping Zendesk objects to the standard case in Amazon Connect Customer Profiles
<a name="mapping-zendesk-objects-case"></a>

This topic lists which fields in Zendesk objects map to fields in the standard case in Customer Profiles.

## Zendesk-tickets object
<a name="zendeskticketsobject"></a>

Following is a list of all the fields in a Zendesk-tickets object.
+ id
+ url
+ type
+ subject
+ raw\$1subject
+ description
+ priority
+ status
+ recipient
+ requester\$1id
+ submitter\$1id
+ assignee\$1id
+ organization\$1id
+ group\$1id
+ collaborator\$1ids
+ email\$1cc\$1ids
+ follower\$1ids
+ forum\$1topic\$1id
+ problem\$1id
+ has\$1incidents
+ due\$1at
+ tags
+ via.channel
+ custom\$1fields
+ satisfaction\$1rating
+ sharing\$1agreement\$1ids
+ followup\$1ids
+ ticket\$1form\$1id
+ brand\$1id
+ allow\$1channelback
+ allow\$1attachments
+ is\$1public
+ created\$1at
+ updated\$1at

## Mapping Zendesk-tickets object to a standard case
<a name="mapping-zendeskticketsobject-case"></a>

A subset of the fields in the Zendesk-tickets object map to the standard case in Customer Profiles. The following table lists which fields can be mapped from the Zendesk-tickets object to the standard case.


| Zendesk-tickets source field | Standard case target field | 
| --- | --- | 
|  requester\$1id  | Attributes.ZendeskUserId  | 
|  id  | Attributes.ZendeskTicketId  | 
|  subject  | Title  | 
|  description  | Summary  | 
|  status  | Status  | 
|  requester\$1id  | CreatedBy  | 
|  created\$1at  | CreatedDate  | 
|  updated\$1at  | UpdatedDate  | 

The Zendesk-tickets customer data from the Zendesk object is associated with a Amazon Connect standard case using the following indexes. 


| Standard Index Name | Zendesk-tickets source field | 
| --- | --- | 
|  \$1zendeskUserId  | requester\$1id  | 
|  \$1zendeskTicketId  | id  | 

For example, you can use `_zendeskUserId` and `_zendeskTicketId` as an `ObjectFilter.KeyName` with the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API to find a standard case. You can find the Zendesk-tickets objects associated with a specific profile by using the [ListProfileObjects](https://docs.aws.amazon.com/customerprofiles/latest/APIReference/API_ListProfileObjects.html) API with the `ProfileId` and `ObjectTypeName` set to `Zendesk-tickets`.