# Flow block in Connect Customer: End flow / Resume
## Description
**Important**
The End flow / Resume block is a terminal flow block. It enables you to end a paused flow and return the contact without terminating the overall interaction. However, if you place the **End flow / Resume** block in an inbound flow or disconnect flow, it functions identically to the **Disconnect** block, and terminates the contact.
+ Ends the current flow without disconnecting the contact.
+ This block is often used for the **Success** branch of the **Transfer to queue** block. The flow doesn't end until the call is picked up by an agent.
+ You also might use this block when a **Loop prompts** block is interrupted. You can return the customer to the **Loop prompts** block.
+ You can also use this block to end a Paused flow and return the contact without terminating the overall interaction. For example, it's useful in flows where you are [ pausing and resuming tasks](concepts-pause-and-resume-tasks.md).
## Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
| --- | --- |
| Voice | Yes |
| Chat | Yes |
| Task | Yes |
| Email | Yes |
## Flow types
**Important**
If you place the **End flow / Resume** block in an inbound flow or disconnect flow, it functions identically to the **Disconnect** block, and terminates the contact.
+ All flows
## Properties
The following image shows the **Properties** page of the **End flow / Resume** block.
## Configured block
The following image shows an example of what this block looks like when it is configured. It does not have any The End flow / Resume termination event branches.
