# Download recordings and transcripts of past conversations in Amazon Connect
<a name="download-recordings"></a>

These are the steps that a manager does to download past recordings or transcripts of conversations.
+ If the contact reached you by phone call (the Voice channel), you can download a .wav file.
+ If the contact reached you by chat (the Chat channel), you can download a .json file.

**Tip**  
To have Amazon Connect create transcripts of phone calls, see the Contact Lens feature. 

## Download a voice recording as a .wav file
<a name="download-voice-recordings"></a>

1. Log in to the Amazon Connect admin website with a user account that has [permissions to access recordings](assign-permissions-to-review-recordings.md).

1. In Amazon Connect choose **Analytics and optimization**, **Contact search**. 

1. Filter the list of contacts by date, agent login, phone number, or other criteria. Choose **Search**.

1. Conversations that were recorded have icons in the **Recording/Transcript** column. If you don't have the appropriate permissions, you won't see these icons.

   The following image shows what the icons look like for a voice recording. Note the play icon that indicates it's a voice recording.  
![\[The contact search page, the play icon, download icon, and delete icon for a voice recording.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/recording-icons.png)

1. Choose the **Download** icon, as shown in the following image.   
![\[The contact search page, the download icon for a voice recording.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/download-recordings.png)

1. A voice recording is saved automatically to your **Downloads** folder as a .wav file. 

   The following image shows a list of .wav files in a Downloads folder. The name of the .wav file is the contact ID.  
![\[A list of .wav file recordings in the downloads folder.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/downloaded-wav-files.png)
**Tip**  
In the recording, you may hear only the agent, only the customer, or both the agent and customer. This is determined by how the [Set recording and analytics behavior](set-recording-behavior.md) block is configured. 

## Download a chat transcript as a .json file
<a name="downloadchat-recordings"></a>

1. The following image shows what the icons look like for a chat transcript.  
![\[The contact search page, the transcript icon, download icon, and delete icon.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/download-transcript.png)

   A chat transcript is saved to the Downloads folder as a .json file. 

   The following image shows a .json file in the Downloads folder. The name of the .json file is the contact ID.  
![\[A json file transcript in the downloads folder.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/downloaded-json-file.png)

1. To view a downloaded chat transcript, right-click the .json file, and then open it with another app that enables you to view the contents in a readable format. 

   The following image shows a sample downloaded transcript that has been opened using Firefox. The image shows the middle of the transcript, where the agent and customer are chatting.   
![\[A json file transcript opened with Firefox.\]](http://docs.aws.amazon.com/connect/latest/adminguide/images/download-transcript-firefox.png)

## Events in a chat transcript
<a name="chateventcontenttypes"></a>

If you have a process that consumes events in S3 transcripts, note that chat transcripts contain the following event content types if the event has occurred during the chat session:
+ `application/vnd.amazonaws.connect.event.participant.left`
+ `application/vnd.amazonaws.connect.event.participant.joined`
+ `application/vnd.amazonaws.connect.event.chat.ended`
+ `application/vnd.amazonaws.connect.event.transfer.succeeded`
+ `application/vnd.amazonaws.connect.event.transfer.failed`
+ `application/vnd.amazonaws.connect.event.participant.invited`