# Delete quick responses in Connect Customer
<a name="delete-qr"></a>

This topic explains how to use the Connect Customer admin website to delete a quick response. To delete a quick response programmatically, see [DeleteQuickResponse](https://docs.aws.amazon.com/amazon-q-connect/latest/APIReference/API_DeleteQuickResponse.html) in the *Connect AI agents API Reference Guide*.

**Important**  
You can't undo a deletion.
Agents can't see or use deleted quick responses.

**To delete a response**

1. Log in to the Connect Customer admin website at https://*instance name*.my.connect.aws/. Use an **Admin** account, or an account assigned to a security profile that has **Content Management - Quick responses - Delete** permission.

1. On the navigation bar, choose **Content Management**, then **Quick responses**.  
![Menu showing "Content Management" and "Quick responses."](http://docs.aws.amazon.com/connect/latest/adminguide/images/agent-application-1.png)

1. On the **Quick responses** page, select the checkbox next to the response that you want to delete. You can select a maximum of 20 responses.

1. Choose **Delete**.

   A success message appears:  
![A green checkmark and the words "Successfully Deleted selected Quick response."](http://docs.aws.amazon.com/connect/latest/adminguide/images/deletion-success-message.png)

**Note**  
If the **Delete** button is inactive, sign in to an Connect Customer an account that has the required security profile, or ask another admin for help.
Remain on the page until the delete operation finishes.