# Real-time Schedule Adherence in Amazon Connect
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**Note**  
The real-time adherence data may take up to 4 minutes to refresh. It captures the complete duration of adherence or non-adherence.

You can access real-time agent adherence metrics in the following areas on the Amazon Connect admin website: 
+ **Agent schedule adherence** table

  Select this table from the Real-time metrics page or from within an existing report. This table has the same functionality as an existing agent's table, but with the additional metrics listed below.
+ [Agent adherence](queue-performance-dashboard.md#agent-adherence-dashboard) widget on the **Queue and agent performance** dashboard. 

   This widget provides detailed agent adherence information that you can filter and sort. It also provides conditional formatting to help you proactively manage and optimize workforce performance.

Following is a list of the real-time agent adherence metrics. 

## Real-Time agent adherence status
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This metric indicates whether an agent is adherent or non-adherent in near real-time. For a definition of schedule adherence, see [Schedule Adherence](schedule-adherence.md).

## Scheduled status
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This metric indicates name of the activity from the published schedule for an agent. If an agent is not scheduled, **Scheduled status** is blank.

## Agent adherence duration
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This metric measures the amount of time an agent is adherent or non-adherent. When an agent changes between non-adherent or adherent, this metric resets because it represents the current amount of time.

## Agent adherence percentage
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This metric measures the percentage of time an agent is adherent to their schedule. For a definition of adherence, see [Adherence](scheduling-metrics.md#adherence-hmetric).