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Create a development or test instance for your Connect Customer contact center - Amazon Connect Customer

Create a development or test instance for your Connect Customer contact center

You might want to create multiple contact center instances, for example, one as a Sandbox for development, another for QA, and a third for Production.

Each instance functions only within the AWS Region in which you create it.

Important

Most entities in Connect Customer can be (re)created and replicated among instances using the Connect Customer API. While doing that keep the following limitations in mind:

  • Service quotas are specific to each instance.

  • Some supporting services, such as User Directory, can be linked to only one Connect Customer instance at a time.

  • Any additional external and Region-specific limitations.

For more information, see Can I migrate my Amazon Connect instance from a test environment to a production environment?

To create another instance

  1. In the AWS Management Console, choose Connect Customer.

  2. Choose Add an instance.

  3. Complete the steps on the Connect Customer resource configuration page. For instructions see Create a Connect Customer instance.