# Example Contact Lens output files for an email analyzed by Contact Lens conversational analytics
<a name="contact-lens-example-output-files-email"></a>

This section shows an example schema for an email contact that has been analyzed by Contact Lens conversational analytics. The example shows matched categories and a contact chain summary.

Note the following about email analytics output files:
+ The `Channel` field is set to `EMAIL`.
+ The `Version` field uses the `EMAIL` prefix (for example, `EMAIL-2026-01-01`).
+ Email output files do not include sentiment scores, sentiment shift, loudness, or non-talk time data.
+ The `Categories` section includes an `EventSource` field set to `OnEmailAnalysisAvailable`.
+ Contact summaries use `ContactChainSummary` instead of `PostContactSummary`, because email analytics summarizes the full email thread (contact chain).
+ The `CustomerMetadata.InputFiles` section references the email message and plain text files stored in Amazon S3.

## Example email analytics output file
<a name="email-exampleoriginalfile"></a>

The following example shows the output for an email contact with categorization, redaction, and contact chain summary enabled.

```
{
  "Version": "EMAIL-2026-01-01",
  "AccountId": "123456789012",
  "Channel": "EMAIL",
  "Configuration": {
    "ChannelConfiguration": {
      "AnalyticsModes": [
        "ContactLens"
      ]
    },
    "LanguageLocale": "en-US",
    "RedactionConfiguration": {
      "Behavior": "Enable",
      "Policy": "RedactedAndOriginal",
      "Entities": [],
      "MaskMode": "EntityType"
    },
    "SummaryConfiguration": {
      "SummaryModes": [
        "ContactChain"
      ]
    }
  },
  "CustomerMetadata": {
    "ContactId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
    "InstanceId": "aaaaaaaa-bbbb-cccc-dddd-eeeeeeeeeeee",
    "InputFiles": {
      "EmailMessageS3URI": "connect/your-instance/EmailMessages/2026/01/15/a1b2c3d4_message.json",
      "EmailMessagePlainTextS3URI": "connect/your-instance/EmailMessages/2026/01/15/a1b2c3d4_plain_text.json"
    }
  },
  "Categories": {
    "MatchedCategories": [
      "refund-request",
      "shipping-issue"
    ],
    "MatchedDetails": {
      "refund-request": {
        "PointsOfInterest": [
          {
            "Contacts": [
              {
                "ContactId": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
              }
            ]
          }
        ],
        "EventSource": "OnEmailAnalysisAvailable"
      },
      "shipping-issue": {
        "PointsOfInterest": [],
        "EventSource": "OnEmailAnalysisAvailable"
      }
    }
  },
  "ConversationCharacteristics": {
    "ContactSummary": {
      "ContactChainSummary": {
        "Content": "The customer reported that their order arrived damaged and requested a full refund including shipping costs. The agent confirmed the refund would be processed within 3-5 business days and offered a replacement unit."
      }
    }
  },
  "JobDetails": {}
}
```