# Create rules to automate tasks in Connect Customer
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A rule is an action that Connect Customer automatically performs, based on conditions you specify. Contact center managers, supervisors and QA analysts can quickly create rules from the Connect Customer console. No coding is required.

## More information
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+ To create and manage rules programmatically, see [Rules actions](https://docs.aws.amazon.com/connect/latest/APIReference/rules-api.html) and the [Connect Customer Rules Function language](https://docs.aws.amazon.com/connect/latest/APIReference/connect-rules-language.html) in the *Connect Customer API Reference Guide*. 
+ [Add real-time alerts to Contact Lens for supervisors based on keywords and phrases in a call](add-rules-for-alerts.md)
+ [Automatically categorize contacts by matching conversations with natural language statements, or specific words and phrases](rules.md)
+ [Create a rule that generates a task](contact-lens-rules-create-task.md)
+ [Create a rule that generates an EventBridge event](contact-lens-rules-eventbridge-event.md)
+ [Create rules that send email notifications](contact-lens-rules-email.md)
+ [Notify supervisors and agents about performance evaluations](create-evaluation-rules.md)
+ [Create alerts on real-time metrics in Connect Customer](rule-real-time-metrics.md)
+ [Create rules that generate tasks for third-party integrations in Connect Customer](add-rules-task-creation.md)