# Set up your contact center agents in Amazon Connect
<a name="connect-agents"></a>

You can manage and load-balance customer contacts using agent hierarchy organization and agent status management. These tools provide filtering and agent availability management per queue, skill set, and routing profiles.

**Topics**
+ [Set up agent hierarchies](agent-hierarchy.md)
+ [Add custom agent statuses](agent-custom.md)
+ [Configure agent settings](configure-agents.md)
+ [Enable Audio Enhancement](audio-enhancement.md)
+ [Create predefined attributes for routing contacts to agents](predefined-attributes.md)
+ [Assign proficiencies to agents](assign-proficiencies-to-agents.md)
+ [Enable auto-accept](enable-auto-accept.md)
+ [Enable persistent connection](enable-persistent-connection.md)
+ [Set up agents to assign tasks to themselves](setup-agents-assign-tasks-themselves.md)