# Events and requests when granting third-party applications access to Amazon Connect
<a name="3p-apps-events-requests"></a>

This topic lists the permissions you must explicitly give to third party applications to access Amazon Connect data.

**Note**  
If you are a developer, review how to create applications that react to events: [Integrate application with Amazon Connect Agent Workspace agent data](https://docs.aws.amazon.com/agentworkspace/latest/devguide/integrate-with-agent-data.html).

When you onboard third-party applications by using the API or the onboarding UI in the AWS Management Console, you must explicitly give third-party applications permissions to Amazon Connect data. You can also edit the permissions on an existing app.

To understand the effects of assigning a particular permission, review the following permissions, description, and corresponding requests and events. 

For example, if you assign the permission `User.Details.View` to the application, then it will have the ability to make the following requests: `agent.getName` and `agent.getARN`. If your app attempts to subscribe to an event or make a request for data that it does not have permission for, your app may not function as intended. 

 To learn more about each request and event, see the [API Reference](https://docs.aws.amazon.com/agentworkspace/latest/devguide/api-reference-3p-apps-events-and-requests.html.html).


| Permission | Description | Requests | Events | 
| --- | --- | --- | --- | 
|  User.Details.View  |  Details about the agent, such as their full name and User ARN  |  agent/getName agent/getARN  |    | 
|  User.Configuration.View  |  Configuration information about the agent, such as their associated routing profile  |  agent/getRoutingProfile agent/getChannelConcurrency agent/getExtension getLanguage agent/listAvailabilityStates agent/listQuickConnects voice/getOutboundCallPermission voice/listDialableCountries  |  onLanguageChanged  | 
|  User.Status.View  |  Details about the agent's status  |  agent/getState  |  agent/onStateChanged  | 
|  Contact.Details.View  |  Details about the contact available in the workspace  |  contact/getInitialContactId contact/getChannelType contact/getStateDuration contact/getQueue contact/getQueueTimestamp  |  contact/onCleared contact/onMissed contact/onStartingAcw contact/onConnected  | 
|  Contact.CustomerDetails.View  |  Details about your customers, such as the phone number they're calling from (Voice only)  |  voice/getInitialCustomerPhoneNumber  |    | 
|  Contact.Attributes.View  |  Metadata about the contact  |  contact/getAttribute contact/getAttributes  |    | 
|  User.Status.Edit  |  Modify agent status  |  agent/setAvailabilityState agent/setAvailabilityStateByName agent/setOffline  |    | 
|  Contact.Details.Edit  |  Contact edit capabilities, like making outbound calls or transferring calls.  |  voice/createOutboundCall contact/transfer contact/addParticipant contact/accept contact/clear  |    | 
|  \$1  |  Provides access to all requests and events.  |    |    |