# Running the device troubleshooters
Running the troubleshooters

During a meeting, if you have trouble with a mic, speakers, or a Bluetooth connection, you can start the Microsoft Windows troubleshooters for those items. You can use the troubleshooters without leaving the meeting. 

**Note**  
These steps only apply to Windows devices.

**To start a troubleshooter**

1. Choose the **Audio menu** icon, located next to the microphone icon (![\[Icon of a microphone and caret symbol.\]](http://docs.aws.amazon.com/chime/latest/ug/images/icon-mic-caret.png)).

1. Under **Device Assistance**, choose the desired troubleshooter.

1. Follow the steps in the troubleshooter.

**Note**  
If the troubleshooter fails to resolve your problem, contact your system administrator.