# Requesting international phone numbers The steps in this section explain how to request international phone numbers for use with the Amazon Chime SDK. You can only use international numbers with the **SIP Media Application Dial-In** product type. To purchase international numbers, regulations in many countries require you to have the following items: + A local address + Proof of your identity, from the Amazon Chime SDK or our carriers Allow 2-6 weeks for the Amazon Chime SDK to fulfill your request. For more information about the documentation requirements for various countries, see [Country requirements for phone numbers](phone-country-reqs.md). **To request international phone numbers in countries with identification requirements** 1. Open the Amazon Chime SDK console at [https://console.aws.amazon.com/chime-sdk/home](https://console.aws.amazon.com/chime-sdk/home). 1. In the navigation pane, under **Contact Us**, choose **Support**. That takes you to the AWS Support console. **Note** You can also go directly to the [AWS Support Center](https://console.aws.amazon.com/support/home#/) page. If you do, choose **Create case**, then follow the steps below. 1. If it isn't already selected, choose **Account and billing**. 1. For **Service**, choose **Chime SDK (Number Management)**. 1. For **Category**, choose **Phone Number Requests**, then choose **Next step: Additional information**. 1. For **Subject**, enter **Provisioning international numbers**. 1. For **Issue or Description**, enter the following: + Individual or Business + Name (Individual Name or Business Name) + Type of number (Local or Toll-Free) + Country + Quantity of phone numbers 1. Under **Email**, enter the email address associated with your Amazon Chime administrator account, then choose **Submit request**. AWS Support responds to your support request via email to let you know whether the phone numbers can be provisioned. Once the numbers are provisioned, you can view them in the Amazon Chime SDK console. Under **Phone numbers**, choose **Phone number management**. Your numbers appear on the **Inventory** page. 1. Use SIP rules to assign the phone numbers to the appropriate SIP media application. ## Submitting required documents After you receive the requested phone numbers, you submit any required documents. The following steps explain how. **Note** AWS Support provides a secure Amazon S3 link for uploading all requested documents. Do not proceed until you receive the link. **To submit documents** 1. Open the Amazon Chime SDK console at [https://console.aws.amazon.com/chime-sdk/home](https://console.aws.amazon.com/chime-sdk/home). 1. Sign in to your AWS account, then open the Amazon S3 upload link generated specifically for your account. **Note** The link expires after ten days. It is generated specifically for the account that created the case. The link requires an authorized user from the account to perform the upload. 1. Choose **Add Files**, then select the identity documents related to your request. 1. Expand the **Permissions** section, and choose **Specify individual ACL permissions**. 1. At the end of the **Access control list (ACL)** section, choose **Add grantee**, then paste the key provided by AWS Support into the **Grantee** box. 1. Under **Objects**, choose the **Read** checkbox, then choose **Upload**. After you provide the Letter of Agency (LOA), Support confirms with your existing phone carrier that the information on the LOA is correct. If the information provided on the LOA does not match the information that your phone carrier has on file, Support contacts you to update the information provided on the LOA. # Outbound calling restrictions ## China Chinese carriers are increasingly blocking international routes into China. The Amazon Chime SDK continues to support our existing customers, but all customers approved to call China must meet the following conditions: ### Eligibility criteria **Unsupported use cases** + Short duration calls and alerting of less than 15 seconds. + High volume of calls, especially over a short period of time, using the same outbound caller ID (more than 5 calls per minute). + Any form of cold calling. + Any calls to invalid phone numbers. All numbers called must be validated as accurate. + Repeated calls using the same FROM and/or TO numbers. + Attempts to call China from any number that has not been pre-approved. **Supported use cases** + Direct calls to known business entities, such as a hotel or IT support function. + Calling users who attempt to engage with your business, such as university placement schemes or product purchases. ### Data required for setup Follow these steps to obtain permission to call Chinese telephone numbers (\$186): + Provide an exact and complete list of phone numbers used to call China. + The number must be a DID provided by the Amazon Chime SDK. No other number is acceptable. + The number cannot be a DID provided by Hong Kong, Macau, Taiwan, China, or Singapore. **Note** The above list may change at any time. + For each number, you must record an announcement that identifies the name of your business so that anyone calling the number will hear the recording and know what company is placing the call. + You must provide AWS with a detailed description of your use case for calling China, and you must confirm that you meet the eligibility criteria described in this topic. ### Consequences of violating the criteria The Amazon Chime SDK has a zero-tolerance policy for calling into China. Amazon will suspend your Amazon Chime SDK account if you use the service for any of the restricted use cases listed above. Your Amazon Chime SDK administrators must communicate this policy to other members of your organization so that they are also aware of these restrictions. Ignorance of the rules is not an acceptable reason for a breach. ### Service assurance If Chinese carriers block major international routes without prior warning and impact the ability to call China, the exclusions in the [ Amazon Chime SDK Service Level Agreement](https://aws.amazon.com/chime/chime-sdk/sla/) take effect. # Country requirements for phone numbers Outside the US, regulations often require a local address and specific identification documents in order to purchase and use a phone number. The address can be a business or personal address. The following tables list the countries that require identification. When you [request international phone numbers](request-intl-numbers.md) or you [port existing phone numbers](porting.md), the Amazon Chime SDK support works with you to submit the necessary documents. **Note** Make sure you provide the identities and addresses of the end-users who use your phone numbers. **Topics** + [Australia](order-port-australia.md) + [Austria](order-port-austria.md) + [Canada](order-port-canada.md) + [Denmark](order-port-denmark.md) + [Finland](order-port-finland.md) + [Germany](order-port-germany.md) + [Ireland](order-port-ireland.md) + [Italy](order-port-italy.md) + [New Zealand](order-port-nz.md) + [Nigeria](order-port-nigeria.md) + [Puerto Rico](order-port-pr.md) + [South Korea](order-port-s-korea.md) + [Sweden](order-port-sweden.md) + [Switzerland](order-port-switzerland.md) + [United Kingdom](order-port-uk.md) # Australia The following tables list and describe the requirements for ordering and porting phone numbers in Australia. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-australia.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-australia.html) # Austria The following tables list and describe the requirements for ordering and porting phone numbers in Austria. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-austria.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-austria.html) # Canada The following tables list and describe the requirements for ordering and porting phone numbers in Canada. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-canada.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-canada.html) # Denmark The following tables list and describe the requirements for ordering and porting phone numbers in Denmark. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-denmark.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-denmark.html) # Finland The following tables list and describe the requirements for ordering and porting phone numbers in Finland. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-finland.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-finland.html) # Germany The following tables list and describe the requirements for ordering and porting phone numbers in Germany. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-germany.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-germany.html) # Ireland The following tables list and describe the requirements for ordering and porting phone numbers in Ireland. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-ireland.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-ireland.html) # Italy The following tables list and describe the requirements for ordering and porting phone numbers in Italy. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-italy.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-italy.html) # New Zealand The following tables list and describe the requirements for ordering and porting phone numbers in New Zealand. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-nz.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-nz.html) # Nigeria The following tables list and describe the requirements for ordering phone numbers in Nigeria. **Ordering phone numbers** | Supported product types | Number types | ID requirements | Acceptable ID types | | --- | --- | --- | --- | | SIP Media Application Dial-In | Local | Yes | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-nigeria.html) Foreign address acceptable. | # Puerto Rico The following tables list and describe the requirements for ordering and porting phone numbers in Puerto Rico. **Ordering phone numbers** | Supported product types | Number types | ID requirements | Acceptable ID types | | --- | --- | --- | --- | | Business Calling Amazon Chime SDK Voice Connector | Local | No | N/A | | Toll-free | No | N/A | N/A | # South Korea The following tables list and describe the requirements for ordering phone numbers in South Korea. **Ordering phone numbers** | Supported product types | Number types | ID requirements | Acceptable ID types | | --- | --- | --- | --- | | SIP Media Application Dial-In | Toll-free | Yes | [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-s-korea.html) Address must be located in the country. | # Sweden The following tables list and describe the requirements for ordering and porting phone numbers in Sweden. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-sweden.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-sweden.html) # Switzerland The following tables list and describe the requirements for ordering and porting phone numbers in Switzerland. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-switzerland.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-switzerland.html) # United Kingdom The following tables list and describe the requirements for ordering and porting phone numbers in the United Kingdom. **Ordering phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-uk.html) **Porting phone numbers** [\[See the AWS documentation website for more details\]](http://docs.aws.amazon.com/chime-sdk/latest/ag/order-port-uk.html)