# Unified Operations Workload incident management
Workload incident management

Workload incident management includes the following key elements:
+ AWS Support case creation.
+ Engagement with you and an AWS Incident Management Engineer (IME) for context-aware incident management.
+ Joining or creation of incident bridge call.
+ Monitoring of AWS service health and large-scale event (LSE).
+ Rapid recovery of critical applications or workloads.