# Unified Operations onboarding
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**Onboarding kickoff**
+ Meet the team (customer and AWS allocated resources).

**Onboarding workshop**
+ Identify critical workloads.
+ Conduct deep architecture review of the workloads.
+ Review roles and responsibilities (RACI review – AWS and your roles and responsibilities).
+ Review Incident and Change management workflows (ITSM).
+ Communication protocol - tooling and processes, escalation path, on-call schedules
+ Identify and define the critical alarms (in Amazon CloudWatch, your 3rd party APM or custom monitoring tool).
+ Build runbooks for critical alarms.

**Service onboarding**
+ Your AWS account onboarding to AWS Security Incident Response.
+ Critical alarm onboarding to rapid Incident Management.