# Replying to support cases in Slack
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You can add updates to your case such as case details and attachments, and reply to responses from the support agent. 

**Note**  
You can also use the AWS Support Center Console to reply to support agents. For more information, see [Legacy experience: Updating, resolving, and reopening your case](monitoring-your-case.md). 
You cannot add correspondences to cases from chat channels created by the AWS Support App. Live chat channels only send messages to agents during the live chat.

**To reply to a support case in Slack**

1. In your Slack channel, choose the case that you want to respond to. You can enter `/awssupport search` to find your support case.

1. Choose **See details** next to the case that you want.

1. At the bottom of the case details, choose **Reply**.

   ![\[Button labeled "Reply" highlighted with a red oval outline.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/reply-button-slack.png)

1. In the **Reply to case** dialog box, enter a brief description of the issue in the **Message** field. Then choose **Next**.  
![\[Dialog box to reply to a support case in Slack.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/reply-to-support-case.png)

1. Choose your contact method. The available contact methods depend on your case type and support plan.

1. (Optional) For **Additional contacts to notify**, enter additional email addresses that you want to receive updates about this support case. You can add up to 10 email addresses.

1. Choose **Review**. You can then choose if you want to edit your reply, attach files, or share to the channel.

1. When you're ready to reply, choose **Send message**.

1. (Optional) To view previous correspondence for your case, choose **Previous correspondence**. To view shortened messages, choose **Show full message**.

**Example : Reply to a case in Slack**  

![\[Details to review a support case in Slack.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/review-reply-support-case-in-slack.png)