Required permissions for large attachments

To attach files larger than 5 MB or more than 3 files to a support case, your AWS Identity and Access Management (IAM) identity must have the correct permissions.

The following table shows the required IAM actions for each attachment operation.

The following example policy grants full upload and download permissions for large attachments:

{
  "Version": "2012-10-17",
  "Statement": [
    {
      "Effect": "Allow",
      "Action": [
        "support:UploadAttachment",
        "support:AddAttachmentsToSet",
        "support:DownloadAttachment",
        "support:DescribeAttachment"
      ],
      "Resource": "*"
    }
  ]
}