# Creating support cases in a Slack channel
<a name="create-case-in-slack"></a>

After you authorize your Slack workspace and add your Slack channel, you can create a support case in your Slack channel.

**To create a support case in Slack**

1. In your Slack channel, enter the following command:

   `/awssupport create`

1. In the **Create a support case** dialog box, do the following:

   1. If you configured more than one account for this Slack channel, for **AWS account**, choose the account ID. If you created an account name, this value appears next to the account ID. For more information, see [Authorize a Slack workspace](authorize-slack-workspace.md).

   1. For **Subject**, enter a title for the support case.

   1. For **Description**, describe the support case. Provide details, such as how you're using an AWS service and what troubleshooting steps you tried.  
![\[A dialog box to create an AWS Support case in Slack.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/create-support-case-step-1-multiple-accounts-example.png)

1. Choose **Next**.

1. On the **Create a support case** dialog box, specify the following options:

   1. Choose the **Issue type**.

   1. Choose the **Service**.

   1. Choose the **Category**.

   1. Choose the **Severity**.

   1. Review your case details and choose **Next**.

      The following example shows a technical support case for Alexa Services.  
![\[An example showing how to create a support case in the AWS Support App.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/create-support-case-in-slack-step-2.png)

1. For **Contact language**, choose your preferred language for your support case.
**Note**  
Japanese language support isn't available for live chat in Slack for account and billing cases.

1. For **Contact method**, choose **Email and Slack notifications** or **Live chat in Slack**.

   The following example shows how to choose a live chat in Slack.  
![\[Dialog box that shows how to add additional contacts who should be notified about the AWS Support case.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/create-support-case-in-slack-step-3.png)

   1. If you choose **Live chat in Slack**, choose **New private channel** or **Current channel** as your **Live chat channel preference**. **New private channel** will create a separate private channel for you to chat with the AWS Support agent, and **Current channel** will use a thread in the current channel for you to chat with the AWS Support agent. 

   1. (Optional) If you choose **Live chat in Slack**, you can enter the names of other Slack members. For **New private channel**, the AWS Support App will automatically add you and selected members to the new channel. For **Current channel**, the AWS Support App will automatically tag you and selected members in the chat thread when the AWS Support agent joins. 
**Important**  
We recommend that you only add chat members that you want to have access to your support case details and chat history.
If you start a new live chat session for an existing support case, the AWS Support App uses the same chat channel or thread that was used for a previous live chat. The AWS Support App also uses the same live chat channel preference that was used previously.
The **Current channel** option is only available if the chat is requested from a private channel. We recommend that you only use this option if you want all channel members to have access to your chat.

1. (Optional) For **Additional contacts to notify**, enter email addresses to also receive updates about this support case. You can add up to 10 email addresses.

1. Choose **Review**.

1. In the Slack channel, review the case details. You can do the following:
   + Choose **Edit** to change the case details.
   + Add a file to your case. To do so, follow these steps:

     1. Choose **Attach file**, choose the **\$1** icon in Slack, and choose **Your computer**.

     1. Navigate to and choose your file.

     1. In the **Upload a file** dialog box, enter `@awssupport`, and press the send message![\[Green square button with a right-pointing arrow icon.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/enter-icon.png) icon. 
**Notes**  
You can attach up to three files. Each file can be up to 5 MB.
If you attach a file to your support case, you must submit your case within 1 hour. If you don't, you must add the files again.
   + Choose **Share to channel** to share the case details with others in the Slack channel. You can use this option to share the case details with your team before you create the case.

1. Review your case details, and then choose **Create case**.

   The following example shows a technical support case for Alexa Services.  
![\[Example support case summary in the Slack channel.\]](http://docs.aws.amazon.com/awssupport/latest/user/images/supportapp/general-case-information-live-chat.png)

   After you create a support case, it might take a few minutes for your case details to appear. 

1. When your support case is updated, you can choose **See details** to view your case information. You can then do the following:
   + Choose **Share to channel** to share the case details with others in the Slack channel.
   + Choose **Reply** to add a correspondence.
   + Choose **Resolve case**.
**Note**  
 If you didn't choose to receive automatic case updates in Slack, you can search for the support case to find the **See details** option.