# Content Domain 4: Billing, Pricing, and Support
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Domain 4 covers Billing, Pricing, and Support and represents 12% of the scored content on the exam.

**Topics**
+ [Task Statement 4.1: Compare AWS pricing models.](#cloud-practitioner-02-task4.1)
+ [Task Statement 4.2: Understand resources for billing, budget, and cost management.](#cloud-practitioner-02-task4.2)
+ [Task Statement 4.3: Identify AWS technical resources and AWS Support options.](#cloud-practitioner-02-task4.3)

## Task Statement 4.1: Compare AWS pricing models.
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Knowledge of:
+ Compute purchasing options (for example, On-Demand Instances, Reserved Instances, Spot Instances, AWS Savings Plans, Dedicated Hosts, Dedicated Instances, Capacity Reservations)
+ Storage options and tiers

Skills in:
+ Identifying when to use various compute purchasing options
+ Describing Reserved Instance flexibility
+ Describing Reserved Instance behavior in AWS Organizations
+ Understanding incoming data transfer costs and outgoing data transfer costs (for example, from one AWS Region to another Region, within the same Region)
+ Understanding pricing options for various storage options and tiers

## Task Statement 4.2: Understand resources for billing, budget, and cost management.
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Knowledge of:
+ Billing support and information
+ Pricing information for AWS services
+ AWS Organizations
+ AWS cost allocation tags

Skills in:
+ Understanding the appropriate uses and capabilities of AWS Budgets, and AWS Cost Explorer
+ Understanding the appropriate uses and capabilities of AWS Pricing Calculator
+ Understanding AWS Organizations consolidated billing and allocation of costs
+ Understanding various types of cost allocation tags and their relation to billing reports (for example, AWS Cost and Usage Report)

## Task Statement 4.3: Identify AWS technical resources and AWS Support options.
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Knowledge of:
+ Resources and documentation available on official AWS websites
+ AWS Support plans
+ Role of the AWS Partner Network, including independent software vendors and system integrators
+ AWS Support Center

Skills in:
+ Locating AWS whitepapers, blogs, and documentation on official AWS websites
+ Identifying and locating AWS technical resources (for example AWS Prescriptive Guidance, AWS Knowledge Center, AWS re:Post)
+ Identifying AWS Support options for AWS customers (for example, customer service and communities, AWS Developer Support, AWS Business Support, AWS Enterprise On-Ramp Support, AWS Enterprise Support)
+ Identifying the role of AWS Trusted Advisor, AWS Health Dashboard, and the AWS Health API to help manage and monitor environments for cost optimization
+ Identifying the role of the AWS Trust and Safety team to report abuse of AWS resources
+ Understanding the role of AWS Partners (for example AWS Marketplace, independent software vendors, system integrators)
+ Identifying the benefits of being an AWS Partner (for example, partner training and certification, partner events, partner volume discounts)
+ Identifying the key services that AWS Marketplace offers (for example, cost management, governance and entitlement)
+ Identifying technical assistance options available at AWS (for example, AWS Professional Services, AWS Solutions Architects)