# Use an API Gateway portal
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After you publish your portal, it's available on the web. To use your portal, copy the **Portal default domain name** or the **domain name** and enter it in a browser. If your portal uses a domain name, the default domain name can't be used to access your portal.

## Use a portal
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The following procedure shows how to access a portal and use try it for a product REST endpoint.

**To use a portal**

1. Sign in to the API Gateway console at [https://console.aws.amazon.com/apigateway](https://console.aws.amazon.com/apigateway).

1. In the main navigation pane, choose **Portals**.

1. Choose a portal.

1. Copy the **Portal default domain name** or the **domain name** and enter it in a browser.

1. On the portal homepage, you can search for portal products and discover product pages. Use the search at the top of the portal to search all the content in your portal. Use the search bar under **Products** to search for portal products.

1. Choose a portal product.

1. Choose a product REST endpoint.

1. In the **Try it** window, enter parameters to try a call to your API.

1. Choose **Try it**. API Gateway will invoke your API and show the results in the window.

## Troubleshoot your portal
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The following provides troubleshooting advice for errors and issues that you might encounter when using a portal.

### The portal webpage site can’t be reached
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If you receive an error message that the portal webpage site can't be reached, make sure you published your portal. If you used a domain name, make sure that you added the alias record that API Gateway provided to direct traffic to the CloudFront distribution for your custom domain. 

### Try it failed
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If you are unable to use try it for a product REST endpoint, make sure that the try it state is `ACTIVE`. In addition, make sure you entered the correct parameters to invoke your API.

### Pages are not appearing in your portal
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If you created a product REST endpoint page or a product page and it's not visible in your portal, make sure your pages are not drafts. To verify this, do the following:

**To verify your pages are not in drafts**

1. Sign in to the API Gateway console at [https://console.aws.amazon.com/apigateway](https://console.aws.amazon.com/apigateway).

1. In the main navigation pane, choose **Portal products**.

1. Choose your portal product.

1. In the **Documentation** tab, confirm your pages are not in the **Draft documentation pages** or **Draft API reference pages** section, but are in the **Custom documentation pages** or **API reference pages**.