# Users unable to use their subscription on AWS websites
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**Problem: Users are unable to use their subscriptions on AWS websites**

When attempting to use Amazon Q [in the AWS Management Console, and on AWS apps and websites](q-on-aws.md), users see the following message in their browser:

`Your account has not been configured to use an Amazon Q subscription. You currently have access to the Free tier of Amazon Q. Contact your AWS administrator to configure your subscription.`

**Solutions:**
+ Verify that identity-enhanced console sessions are enabled (only available with organization instances of IAM Identity Center). For information about how to enable identity-enhanced console sessions, see [Enabling identity-enhanced console sessions](https://docs.aws.amazon.com/singlesignon/latest/userguide/identity-aware-sessions.html).
+ Check that the user has an active Amazon Q Developer Pro subscription. For more information, see [Amazon Q Developer subscription statuses](q-admin-setup-subscribe-status.md). 
+ Verify that you're not using an account instance of IAM Identity Center. Account instances don't support console access. For more information, see [Account instance considerations](https://docs.aws.amazon.com/singlesignon/latest/userguide/account-instances-identity-center.html#about-account-instance) in the *AWS IAM Identity Center User Guide*.

  Users with identities in an account instance of IAM Identity Center can still use Amazon Q in the console but will be limited to Free tier.
+ If the user recently switched from the Free tier to the Pro tier, have them sign out of the AWS Management Console or another AWS website and sign back in again.
+ If you subscribed the user as part of a group, allow up to 24 hours for their subscription to be activated. There might be a delay between the time the user is added to the group and the time their subscription becomes active.
+ Verify that the user's access to the Amazon Q Developer Pro managed application was not revoked or that the managed application was not deleted. Restore access to the managed application if needed.
+ If users don't have an active subscription, try getting them to refresh their page so that they can use the Free tier.