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AWS::Connect::User AfterContactWorkConfigPerChannel
Configuration settings for after contact work (ACW) timeout for a specific channel.
Syntax
To declare this entity in your CloudFormation template, use the following syntax:
JSON
{ "AfterContactWorkConfig" :AfterContactWorkConfig, "AgentFirstCallbackAfterContactWorkConfig" :AfterContactWorkConfig, "Channel" :String}
YAML
AfterContactWorkConfig:AfterContactWorkConfigAgentFirstCallbackAfterContactWorkConfig:AfterContactWorkConfigChannel:String
Properties
AfterContactWorkConfig-
The ACW timeout settings for this channel.
Required: Yes
Type: AfterContactWorkConfig
Update requires: No interruption
AgentFirstCallbackAfterContactWorkConfig-
The ACW timeout settings for agent-first callbacks. This setting only applies to the VOICE channel.
Required: No
Type: AfterContactWorkConfig
Update requires: No interruption
Channel-
The channel for this ACW timeout configuration. Valid values: VOICE, CHAT, TASK, EMAIL.
Required: Yes
Type: String
Allowed values:
VOICE | CHAT | TASK | EMAILUpdate requires: No interruption
